What you will learn

In this course you will find a comprehensive overview of when, how, and whom to upsell to so you can start increasing revenue and guest satisfaction right away.

  • How to choose the best time for upselling

  • How to uncover your customers' needs and meet them

  • Examples of hotel packages by season

Course content

    1. Course introduction

    1. What is upselling and why it pays off

    2. When to upsell?

    3. Pre-stay upselling

    4. Upselling at the front desk

    5. In stay-upselling

    6. Post-stay upselling

    7. Get to know your clients

    8. Why and how to take advantage of packages

    9. Winter upselling ideas

    10. Summer upselling ideas

    1. Conclusion

    2. Satisfaction questionnaire

About this course

  • 13 lessons
  • 100% online, available 24/7

Discover the infinite potential of upselling

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